Privacy Policy

Who we are and what this policy covers

Clicklots operates from the United Kingdom and serves businesses in the United Kingdom, the United States and other countries. References to “Clicklots”, “we”, “us” or “our” mean the Clicklots entity identified in your order form or service agreement and, for website visitors without an agreement, the operator of Clicklots.com.

This policy applies to information collected through Clicklots.com, our enquiry and onboarding forms, communications with us, and the delivery and support of Clicklots services.

For our own website, sales, billing and account administration, Clicklots normally acts as a controller or business. When we handle personal information solely to create or publish content on a client’s instructions, we may act as its processor or service provider. The client remains responsible for its lawful basis, notices and permissions for material it provides.

Information we may collect

Contact and account information, including your name, business name, email address, telephone number, role and login-related details.

Business and service information you submit, including website addresses, locations, social profiles, brand preferences, content instructions, uploaded assets and communications.

Technical and usage information, such as IP address, browser and device type, pages visited, referring source, approximate location, timestamps and interactions with our website or emails.

Commercial information, including the plan requested, billing status and transaction references. Full card details are generally handled by the relevant payment provider rather than stored directly by Clicklots.

How we use information

To respond to enquiries, provide samples, arrange demonstrations and create or manage your account.

To deliver, personalise, support and improve our services, including content planning, creative production, publishing and performance reporting.

To keep our services secure, prevent misuse, diagnose technical issues and maintain reliable records.

To communicate operational information and, where permitted, relevant updates or marketing. You may opt out of marketing communications at any time.

UK and EEA lawful bases

Where the UK GDPR or EU GDPR applies, we process information because it is necessary to perform a contract or take requested pre-contract steps; because we have a legitimate interest in operating, securing and improving our business that does not override your rights; because we must comply with a legal obligation; or because you have given consent.

Where required, we carry out appropriate assessments for legitimate interests and higher-risk processing. You may withdraw consent at any time without affecting processing already carried out lawfully.

How information may be shared

We may use carefully selected providers for hosting, analytics, communications, payment processing, customer support, content production, security and social platform connections. They receive only the information needed for their role and are expected to protect it.

We may also disclose information where required by law, to protect rights or security, during a legitimate business reorganisation, or when you instruct or authorise us to do so. We do not sell personal information.

International processing and retention

Because we serve clients internationally and use global technology providers, information may be processed in the United Kingdom, United States and other countries. Where UK or European transfer rules apply, we use an available lawful mechanism such as an adequacy decision, the UK International Data Transfer Agreement or Addendum, Standard Contractual Clauses, or another approved safeguard.

We retain information only as long as reasonably needed for the purpose collected, our contractual relationship, security, dispute resolution and legal or accounting obligations. Retention periods vary by record type, after which information is deleted, anonymised or securely archived where required.

UK and European privacy rights

Subject to applicable conditions and exceptions, you may ask to be informed about processing; access your information; correct inaccurate information; erase information; restrict processing; receive portable information; object to processing; withdraw consent; and request safeguards relating to solely automated decisions with legal or similarly significant effects.

UK residents may complain to the Information Commissioner’s Office. EEA residents may complain to their local supervisory authority. We encourage you to contact us first so we can try to resolve the issue.

United States privacy notice

For residents of US states with applicable privacy laws, the categories we may collect include identifiers and contact details; commercial and account information; internet or electronic activity; approximate geolocation; professional or employment-related information; audio, visual or uploaded content; and inferences used to understand business needs. We collect these categories from you, your business, your authorised users, public business sources, connected platforms and service providers.

We use and disclose these categories for the business purposes described in this policy, including service delivery, support, security, analytics, billing and communications. Recipients may include hosting, analytics, communications, payment, security, professional-service and social-platform providers. We do not sell personal information for money. We do not knowingly sell or share for cross-context behavioural advertising the personal information of people under 16.

Depending on your state and whether its law applies to Clicklots, you may request access, correction, deletion or portability; opt out of sale, targeted advertising or certain profiling; limit certain uses of sensitive information; and appeal a refused request. We will not unlawfully discriminate against you for exercising a privacy right. An authorised agent may submit a request where permitted, subject to verification.

Browser-based opt-out preference signals will be honoured where legally required and technically applicable. If Clicklots begins using information in a way legally treated as a sale or targeted-advertising share, we will provide the required opt-out method before doing so.

Rights in other countries

Privacy laws differ worldwide. If the law where you live grants mandatory rights beyond those described here, those rights remain available to you. We will assess verified requests under the law that applies to the relevant processing and respond within the required period.

How to exercise a privacy right

Email [email protected] with “Privacy Request” in the subject line and describe the right you wish to exercise. We may request proportionate information to verify your identity, authority and jurisdiction. If we cannot fulfil all or part of a request, we will explain why where required and tell you about any available appeal or complaint route.

You can opt out of marketing emails using the unsubscribe link or by contacting us. Operational service messages may still be sent while you have an active account.

Security and children

We use reasonable administrative, technical and organisational safeguards. No online system can be guaranteed completely secure, so clients should also protect their credentials and use secure account practices.

Clicklots services are intended for businesses and are not directed to children. We do not knowingly seek personal information directly from children.

Changes and contact

We may update this policy as our services, countries of operation or legal obligations change. Material changes will be highlighted or notified where required. The date above identifies the latest published version.

Questions, complaints and privacy requests can be sent to [email protected]. Your service agreement or invoice may provide the full legal entity name and postal contact applicable to your account.