Clicklots client support
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Clear guidance for getting started, managing access, supplying and approving content, understanding publishing, handling billing and resolving common issues.
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Getting started
Understand the Clicklots workflow and prepare your business for a smooth start.
What happens after signup?
Follow the path from account confirmation and business discovery to content production and publishing.
4 minute readInformation to prepare for onboarding
Gather the brand, service, audience and operational details that make content business-specific.
5 minute readHow to choose the right platforms
Choose channels based on audience, content and business purpose rather than trying to appear everywhere.
4 minute readAccount and access
Keep account ownership, team roles and platform access organised securely.
Who should own the social media accounts?
Protect business continuity by keeping ownership separate from day-to-day publishing access.
3 minute readConnecting your social accounts to Clicklots
Prepare the correct permissions and reduce delays when connecting selected platforms.
4 minute readKeeping account access secure
Use practical access controls that protect the business without blocking routine delivery.
4 minute readContent and approvals
Supply useful inputs, review content and request changes clearly.
How to submit content ideas and updates
Give the creative team enough context to turn a rough business update into a strong post.
4 minute readReviewing and approving content
Check business accuracy, brand fit and publishing details without slowing routine production.
5 minute readHow to request a content change
Give precise feedback that resolves the current post and improves future production.
3 minute readPublishing and connections
Understand scheduling, platform connections and failed-post handling.
How scheduling and publishing work
Understand the difference between content preparation, scheduling and successful platform publication.
4 minute readWhat to do when a platform connection expires
Restore publishing access safely when a platform requires the business to reconnect.
3 minute readA post failed to publish
Identify whether the problem is access, format, platform availability or the post itself.
4 minute readBilling and plan
Find plan, billing, service-change and cancellation guidance.
Where to view your plan and billing details
Find the current service scope, billing information and available account documents.
3 minute readChanging your Clicklots service plan
Prepare a plan change around publishing volume, platforms and additional service needs.
3 minute readHow to get help with a billing question
Send the information needed to investigate an invoice or payment without exposing sensitive details.
3 minute readTroubleshooting
Resolve common issues or collect the details our support team needs.
Seeing an old page or image after an update
Check browser and CDN caching before reporting that a website or creative update is missing.
3 minute readHow to report a technical problem
Give support a reproducible description without sharing passwords or private access codes.
4 minute readContacting Clicklots support
Choose the right support route and include the details needed for a useful response.
2 minute readHuman help when you need it
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