Describe the expected result
Explain what you were trying to view or complete.
Describe what happened
Include the visible message and whether the problem repeats.
Add time and location
Provide the approximate time, page URL, device and browser.
Attach safe evidence
A screenshot or screen recording is useful after hiding personal or financial information.
List what you already tried
Mention refreshes, another browser or reconnection attempts to avoid repeated steps.
Important
Never include passwords, one-time codes, API keys, full payment details or other secrets in a support report.